At raymondwalecomstore.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please review our return and refund policy below.
1. Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- You must initiate the return within [specify time, e.g., 30 days] of receiving the item.
- Certain products, such as perishable goods, personal care items, or clearance items, are non-returnable.
2. Return Process
- Contact Us – Before returning your item, please contact our Customer Support at support@raymondwalecomstore.com or call 214-803-8314 to initiate the return and receive a Return Authorization Number (RAN).
- Package the Item – Securely package your item and include your proof of purchase and Return Authorization Number.
- Ship the Item – Ship the return package to the address provided by our support team. Return shipping costs are the responsibility of the customer, except in cases where we have shipped a defective or incorrect item.
3. Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, a refund will be processed to your original method of payment within [specify time, e.g., 5-7 business days]. Please note:
- Original shipping costs are non-refundable.
- Refunds may take additional processing time depending on your bank or payment provider.
4. Exchanges
If you wish to exchange an item for a different size, color, or product, please initiate the exchange within [specify time, e.g., 30 days] of receipt. Follow the return process above, and once the return is approved, we will ship the new item if available. Customers are responsible for the shipping costs associated with exchanges unless the item was incorrect or defective.
5. Non-Returnable Items
We do not accept returns for:
- Perishable goods (e.g., food, flowers)
- Personal care items (e.g., skincare, hygiene products)
- Gift cards
- Clearance or sale items
- Any items that have been customized or personalized
6. Damaged or Defective Items
If your order arrives damaged or defective, please contact us within [specify time, e.g., 7 days] of receiving the item. We will arrange for a replacement or refund at no additional cost. Please retain all original packaging and provide photos of the damaged or defective item to facilitate the process.
7. Cancellations
Orders may be canceled within [specify time, e.g., 24 hours] of purchase, provided they have not yet shipped. After this period, we cannot guarantee cancellation. If an order cannot be canceled, please refer to our return process above.
8. Contact Us
For questions about our Refund and Return Policy, please contact us at:
RAYMONDWALECOM LLC
1600 Summit Ave, Apt 1313
Lewisville, TX 75077
Phone: 214-803-8314
Email: support@raymondwalecomstore.com